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Privacy Policy

Effective Date: May 5, 2026

v19 Corporation (the "Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Kanri (the "Service"). By using the Service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information:

We collect personal information that you provide to us, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Physical address
  • Billing information
  • Organization or business name (if applicable)
  • Any other information you choose to provide when creating or managing your account

1.2 Usage Data:

We automatically collect certain information about your use of the Service, including but not limited to:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on them
  • Device information (e.g., device type, screen resolution, unique device identifiers)
  • Referring and exit pages
  • Clickstream data

1.3 Payment Information:

Payments processed through the Service are handled by Stripe, our third-party payment processor. We do not store your full payment card details. Stripe's privacy policy governs their handling of your payment information.

1.4 Cookies and Tracking Technologies:

We use cookies and similar tracking technologies (such as pixels and local storage) to operate the Service, remember your preferences, and analyze usage patterns. You may configure your browser to refuse cookies, but some features of the Service may not function properly as a result. We may also use third-party analytics services that collect information about your use of the Service; such providers are bound by their own privacy policies.

1.5 AI Feature Inputs:

If you use AI-powered features (such as the Kai assistant), any queries or data you submit may be processed to generate a response. We do not use the content of your AI interactions to train or fine-tune any AI or machine learning models.

1.6 Information Provided by Schools:

Schools and organizations that use the Service may provide us with information about their members, including names, contact details, membership status, attendance records, and billing information. This information is uploaded by the school and processed by Kanri on the school's behalf. If your school provided your information to us, the school is responsible for having the appropriate authority or consent to do so.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and maintain the Service
  • To process payments and manage billing
  • To communicate with you about updates, support, and promotions
  • To monitor and analyze usage to improve the Service
  • To comply with legal obligations

3. How We Share Your Information

3.1 With Your School or Organization:

If you are a member, student, parent, or staff member of a school or organization that uses the Service, we share your information (including name, contact details, payment status, attendance, and progress data) with that school or organization. The school controls how your information is used within its operations on the platform.

3.2 With Service Providers:

We share your information with third-party service providers who help us operate the Service, such as hosting providers, analytics services, and payment processors (e.g., Stripe).

3.3 For Legal Reasons:

We may disclose your information when required to do so by law or in response to valid legal requests, such as subpoenas or court orders.

3.4 Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Your Choices

4.1 Access and Correction:

You may access and update your account information through the Service's account settings.

4.2 Opt-Out:

You may opt out of receiving promotional emails by following the unsubscribe link in our communications. Note that you may still receive important administrative or transactional emails. Canadian users have the right to withdraw consent to commercial electronic messages at any time in accordance with Canada's Anti-Spam Legislation (CASL).

4.3 Data Deletion:

You may request the deletion of your account and associated data by contacting us at legal@v19.io.

5. Data Security

We employ a range of technical and organizational measures to safeguard your personal information, including encryption, firewalls, and access controls. Data is stored on secure servers, and access is limited to authorized personnel who are required to maintain confidentiality. While we strive to protect your data, no method of transmission over the internet or electronic storage is entirely secure. In the event of a data breach, we will take appropriate steps to mitigate the impact and notify affected users as required by applicable law.

6. Data Retention

We retain your personal information for as long as your account is active and for a period of 90 days following account closure or a verified deletion request, after which it is permanently deleted from our systems. Certain information may be retained longer where required by law, where subject to an active litigation hold or pending dispute, or for legitimate business purposes such as fraud prevention, dispute resolution, or regulatory compliance. Schools' member data stored on the platform is subject to the same 90-day post-termination retention period.

7. Third-Party Services

The Service may include links to third-party websites or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you use.

8. International Users

Your information may be transferred to and processed in Canada or other countries where our servers or service providers are located. By using the Service, you consent to such transfers.

9. Children's Privacy

By accessing or using the Service, you confirm that you meet the minimum age requirements of your local jurisdiction. If you are a parent or legal guardian and believe that your child has provided personal information without your consent, please contact us immediately at legal@v19.io.

Because schools and organizations use the Service, information about children — such as names, attendance records, or other educational data — may be stored on the platform. This information is provided and managed solely by the schools or organizations that use the Service. The Company acts as a data processor for such information and adheres to strict security protocols to protect it. If you believe that a child's information has been improperly collected or managed, please contact us immediately.

10. Canadian Privacy Compliance

As a Canadian corporation, v19 Corporation complies with Canada's federal private sector privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy laws such as Quebec's Act respecting the protection of personal information in the private sector (Law 25). You have the right to access your personal information held by us, request corrections, and withdraw consent for certain uses, subject to legal exceptions. To exercise these rights, contact us at legal@v19.io.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the "Effective Date" will be updated accordingly. Your continued use of the Service constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at legal@v19.io.