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Terms of Service

Effective October 26, 2026

Welcome to Kanri, a product of v19 Corporation ("Kanri," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Kanri platform and services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

1. Eligibility

1.1 General Use

You must be at least 13 years old and meet any higher minimum age required by applicable law to create an account or directly use the Service. By doing so, you represent that you meet these requirements. Accounts may not be created for use by children under 13. This does not prevent schools or parents from lawfully maintaining membership records about younger children.

1.2 Minors

If you have not reached the age of majority where you live, you may use the Service only with your parent or legal guardian's permission and agreement to these Terms. Please review these Terms with them. A parent or guardian who agrees to a minor's use accepts these Terms in their own capacity and, to the extent permitted by law, on the minor's behalf. This requirement does not replace any separately required privacy consent or establish authority to use another person's payment method.

2. Accounts

  • To use the Service, you must create an account and provide accurate information.
  • You are responsible for keeping your login credentials secure and for all activities under your account.
  • Notify us immediately if you suspect unauthorized use of your account.

3. Platform Role

  • Kanri is a neutral facilitator that provides software for membership and payment management.
  • All transactions, billing, memberships, and communications are handled by your school or organization, not Kanri.
  • Kanri is not responsible for disputes, refunds, cancellations, or the accuracy of information provided by schools.

4. Payments

  • Your school may use Kanri to collect payments for memberships, fees, and other charges.
  • By using the Service, you agree that Kanri may process authorized charges on behalf of your school.
  • Questions about school fees, services, or refunds should be directed to your school. This does not restrict your right to report a processing error to Kanri or to exercise applicable bank, card-issuer, payment-network, or statutory dispute and refund rights.

5. Acceptable Use

You may not use the Service to:

  • Violate any laws or regulations.
  • Interfere with the Service or disrupt others' use of it.
  • Attempt unauthorized access to our systems.
  • Upload or transmit malicious software, spam, or harmful content.
  • Scrape, harvest, or systematically extract data from the Service except through an expressly provided export or integration within its authorized scope, or with our express written consent.
  • Circumvent or attempt to circumvent any usage limits, access controls, or billing mechanisms.
  • Misrepresent your identity, affiliation, or authorization.

6. Service Access and Availability

Your access to the Service is provided through your school or organization's subscription with Kanri. Kanri may update subscription plans, pricing, and available features at any time. Your continued access depends on your school maintaining an active subscription. Kanri is not responsible if your access is interrupted or terminated due to your school's account status.

7. AI-Powered Features

AI-powered features, including the Kai assistant, are optional and subject to your school's plan, feature enablement, and your permissions. School records are submitted for AI processing through these features only when the applicable feature is enabled and used by an authorized user. These features are not a substitute for professional judgment. AI-generated outputs may be inaccurate, incomplete, or unsuitable for your specific circumstances. You should not rely on AI-generated content for legal, financial, medical, or other professional advice. Verify factual assertions independently before relying on them. Outputs may not be unique, and you must ensure that your use does not infringe third-party rights. To the extent permitted by applicable law and subject to Section 13, Kanri is not liable for decisions made or actions taken in reliance on AI-generated outputs.

Kai requires your specific approval, within your permissions, before executing a proposed action that changes records, sends messages, initiates payments, or executes workflows. Searches, retrieval of permitted records, and generation of answers do not require separate action approval. Enabling Kai or submitting a prompt does not by itself approve a proposed action. Before approving an action, you must review its scope, affected records, recipients, amounts, and other relevant details, and ensure that it is accurate, appropriate, and lawfully authorized. Approval instructs Kanri to execute the approved action; it is not a representation by Kanri that the action is correct or lawful. To the extent permitted by applicable law and subject to Section 13, you are responsible for your approval decisions and the consequences of actions carried out in accordance with those approvals. Approval does not expand your permissions or replace any separately required payment authorization or consent.

Kai uses Cloudflare services and may use Anthropic's commercial API. Kanri stores prompts, responses, and conversation history to provide the feature. School audit logs are maintained on your school's behalf solely for accountability and transparency, so authorized users can review past conversations, actions taken through the Service, and the requests or events that prompted those actions. They are not maintained as Kanri telemetry or used for Kanri's own analytics, advertising, or model training. Separately, if you voluntarily submit feedback about Kai, Kanri personnel may review the entire associated conversation, including school records included in it, to improve system instructions, tools, and feature behavior, but not to train or fine-tune models. See the Privacy Policy for provider references, retention practices, and the scope of our no-training commitment. You must comply with applicable provider usage restrictions made available for the feature, including Anthropic's Usage Policy when using Anthropic-powered features.

Connecting an external assistant through the Model Context Protocol (MCP) is optional and requires school enablement, your authorization, and your current permissions. Review the school scope, including whether you authorize all current and future eligible schools. You may share only information you are authorized to disclose to that provider, including any required authority for children's, sensitive, or cross-school information. These assistants are selected by you or your school, not engaged by Kanri to provide Kai. Their providers may retain or use disclosed information, including for model training, under different terms. Review the provider's terms, privacy practices, and account settings before connecting. Technical access and staff authorization do not replace any required consent from members, parents, or guardians.

The external MCP integration described in these Terms is read-only. It does not authorize charging members, sending messages, changing records, or executing workflows. An assistant's claim that it performed an action is not evidence that Kanri performed it. Verify important answers and actions against Kanri's records. AI-generated wording does not replace payment authorization, recipient consent, or existing approval and permission requirements.

Revoking a connection or disabling school access prevents new requests from accessing the affected school records, but a request authorized before revocation takes effect may complete. It does not remove information already exported to an assistant. The provider controls its copies under its own terms and settings. External MCP requests do not incur Kanri model-inference charges; your assistant provider may charge separately, and Kanri's access and request limits still apply. Other AI features, if used, may have usage charges disclosed before chargeable use.

8. Mobile Applications

The Service may include mobile applications available through the Apple App Store or Google Play. The availability of mobile applications is subject to the policies of those platforms, which Kanri does not control. Kanri is not responsible for delays, removals, or changes imposed by app store operators. Additional terms from the relevant platform may apply to your use of mobile applications.

9. Communications

You may receive emails, SMS messages, or other communications from your school or organization through the Service. Kanri is not responsible for the content of communications sent by schools. You may opt out of non-essential communications from your school by following the unsubscribe instructions in those messages or by contacting your school directly.

10. Third-Party Services

The Service uses third-party services such as Stripe for payment processing. Kanri does not control and is not responsible for the availability or performance of third-party services. Your use of any third-party service is subject to that service's own terms and privacy policy. Kanri is not liable for any disruptions or damages arising from third-party services.

11. Suspension and Termination

We may immediately suspend or restrict access where reasonably necessary to address nonpayment, a material breach, suspected fraud, a security risk, ineligible account use, or a legal requirement. We may terminate access for an irremediable material breach or where continued access creates an unacceptable legal or security risk. For remediable nonpayment or breach, we will give notice and a reasonable opportunity to remedy it before termination, unless prohibited by law or doing so would materially increase the risk.

Kanri-initiated termination without cause is subject to at least 30 days' advance notice. Access may also end when your school withdraws your authorization or its subscription ends; this does not create a separate 30-day access entitlement. School subscription termination, refunds, and exports are governed by the Service Agreement. Any cancellation of payment authorizations or restriction of funds remains subject to applicable payment terms and law.

You may stop using the Service at any time.

12. Privacy

Our Privacy Policy explains how we collect, use, and protect your information. Acceptance of these Terms does not replace any consent or other legal authority required for a particular collection, use, or disclosure of personal information.

13. Disclaimers and Limitation of Liability

Nothing in these Terms excludes or limits any consumer protection, warranty, remedy, liability, or other right that cannot lawfully be excluded or limited. All disclaimers, liability limitations, indemnities, and discretionary rights are subject to those mandatory protections.

The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not guarantee uninterrupted access, accuracy, or specific outcomes from use of the Service.

To the maximum extent permitted by law, Kanri is not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost data, lost profits, or business interruption, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for all claims arising out of or relating to the Service will not exceed the amounts you have paid directly to Kanri (if any) in the twelve (12) months before the claim arose, or fifty Canadian dollars (CAD $50), whichever is greater.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Kanri, its affiliates, and their officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from or related to:

  • Your use of the Service or any activity under your account;
  • Content or data you upload, submit, or transmit through the Service;
  • Your violation of these Terms or any applicable law;
  • Your violation of any third-party rights; or
  • Unauthorized access to the Service through your account due to your failure to maintain the security of your credentials.

15. Force Majeure

Kanri shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, terrorism, labour disputes, government actions, internet or telecommunications outages, third-party service failures, or any other event outside Kanri's reasonable control.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Ontario, without regard to conflict of law principles. Any disputes arising under these Terms will be resolved exclusively in the courts of Ontario, except where applicable law gives you a non-waivable right to bring proceedings elsewhere. The choice of Ontario law does not deprive you of mandatory consumer protections applicable where you live. Only to the extent permitted by law, you agree to bring claims in your individual capacity and waive participation in class, consolidated, or representative proceedings. No such waiver applies where prohibited or unenforceable under applicable law.

17. Changes to These Terms

We may update these Terms from time to time. Updates will be posted within the Service or on our website. For users associated with a school, we will provide notice of material changes before they take effect to the school's registered owner or administrator contact by email, or through an in-Service notice directed to school owners or administrators. The school is responsible for communicating relevant changes to its affected users. Except where applicable law requires otherwise, we are not required to separately contact each school-associated user. We will notify affected users who are not associated with a school by email or through the Service. We will provide any direct notice required of us by applicable law. Continued use after the stated effective date constitutes acceptance to the extent permitted by applicable law. Any separately required acceptance or privacy consent will be obtained before the relevant change is applied.

18. Severability

If any provision of these Terms is found to be invalid, unenforceable, or illegal by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

19. Entire Agreement

These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Kanri regarding your use of the Service. These Terms supersede all prior or contemporaneous oral or written communications, proposals, and representations with respect to the Service.

20. Contact Us

If you have any questions about these Terms, please contact us at legal@v19.io.